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PURPOSE AND SCOPE : Supports FMCNA’s mission, vision, core values and customer
service philosophy. Adheres to the FMCNA Compliance Program, including
following all regulatory and division/company policy requirements. To drive
safely to each clinic on the assigned route, pick up all blood, water and
micro specimens along with any paperwork left in designated area, insure all
supplies are delivered, have clinic personnel sign for the pick up and
delivery and when required, ship specimens to the appropriate lab. Courier
must maintain a high level of customer service. DUTIES / ACTIVITIES CUSTOMER
SERVICE : Responsible for driving the FMCNA culture through values and
customer service standards. Accountable for outstanding customer service to
all external and internal customers. Develops and maintains effective
relationships through effective and timely communication. Takes initiative and
action to respond, resolve and follow up regarding customer service issues
with all customers in a timely manner. PRINCIPAL RESPONSIBILITIES AND DUTIES :
Pick up blood, water and micro specimens (routes which may be up to 300 miles
in distance). Ship specimens to appropriate lab in appropriate containers.
Maintain specimen integrity by placing specimens in appropriate coolers with
appropriate cooling requirements. Verify the number of specimens received
according to procedure. Maintain a daily log for each route which is to be
faxed to Spectra Logistics every night. Take inventory with personnel at each
clinic after monthly draw for the purpose of formulating a supply order for
each clinic. Deliver supplies to each clinic in a timely manner as requested
after taking inventory. Operate company vehicle in a safe and responsible
manner. Perform daily check (pre and post trip) of vehicle prior to use.
Report all vehicle problems and traffic violations to supervisor immediately.
Carry Company cell phone at all times to maintain contact with Spectra
management team. Use PPE – gloves when handling blood. Other duties as
assigned PHYSICAL DEMANDS AND WORKING CONDITIONS : The physical demands and
work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions. EDUCATION : High School or equivalent
EXPERIENCE AND REQUIRED SKILLS: . EXPERIENCE: One year driving experience
including urban driving is required. Courier experience is helpful, but not
required. Must be reliable and able to work a flexible schedule including
overtime and holidays. SPECIAL SKILLS: Must have a valid driver’s license with
no Type A violations in the preceding five year period. (See Driver
Eligibility Criteria Guidelines attached) License will be checked at least
annually and must remain clean. Must be able to read a map and find clinics.
Good communication and interpersonal skills required for high level of
customer service.Driving a company vehicle, some lifting required up to 40
lbs., varied schedule of hours required.