Robert Half Technology Help Desk Analyst in Towson, Maryland

Robert Half Technology is hiring for a Help Desk Technician to work in the Baltimore area on a temporary contract. Please apply by emailing your resume to - Provide advanced level technical support to over 400 PC-based users - Create, manage, document and update trouble tickets as necessary - Image, configure and deploy workstations (desktops/laptops) - Ensure successful completion of all daily tasks (externally and self-assigned) - Help maintain and organize hardware and software inventory - Make Active Directory changes as needed (User Group management) - User account creation and configuration for SaaS applications - Must be able to document work in online documentation - Assist System Administrator with various projects on an as needed basis

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 02000-9501195418

Functional Role: Help Desk/Tech Support III

Country: USA

State: MD

City: Towson

Postal Code: 21286

Compensation: DOE

Requirements: - Experience providing technical support to end-users - Desktop support experience in a corporate environment - Experience on the resolution of internal end user needs - Strong knowledge of Windows 7/8/10, Microsoft Office 2010/2013/2016 - Knowledge of PC hardware and software - Knowledge of networking, hardware, and software - Knowledge/experience supporting mobile user's workstations (desktops/laptops) - Proven ability to troubleshoot and resolve a wide range of hardware or software issues